El Gaffney

Finding Something Real

This is a response to Clay Parker Jones’ Longing for Something Real.

I was just alerted to Clay’s latest post via Twitter. He sets expectations upfront that it’s introspective, focused on the job of a strategist in the world of communications, and a bit long. I will do the same. This is my initial reaction, also focused on the role of an account planner (another term for strategist), and I have no idea how long it’s going to be.

As I started reading, I found his honesty refreshing and many of themes he touches on relatable—at least to another 27-year-old in the advertising industry. Though I’d imagine much of what he’s offered will be less than foreign to older strategists and anyone looking for professional satisfaction. Anyway, somewhere around his third paragraph, I realized I was going to comment—most likely, “good stuff, brother.” But then when he started tackling his second question—Can strategy be fulfilling?—I started taking notes. (Yes, buddy freehand first - just like your pops taught you.)

I was compelled to write…

You may be surprised (if you haven’t been already) how many people don’t know what to do next, what to do now. Yes, that goes for job searching. However, I’m going talk about marketers. They just aren’t sure what to do for their “brand.” (This is the last time I use the “b” word in this post.) They don’t know what to do say about their companies, its products and/or services. They don’t know how they should be saying it or where. Often, they don’t have know who they should be talking with. A few steps back, they don’t have a clear sense why they want to “communicate” in the first place.

We are problem solvers. And sometimes the most important work we do is helping people (our clients) define the real problem they want to address.

We are storytellers with discipline. And though we don’t create the ads, we can blend strategy and creativity in weaving together a story that’s rooted in a deep understanding of people (our client’s current and/or potential customers) and how we can actually offer value to them.

We, as Denzil Meyers put it, help people find the best way to move forward.

Without us there would be less differentiation, interestingness, and effectiveness. There would probably be less respect for the people many of our clients and co-workers still call “consumers” as if they are waiting around ready to hear about the company’s latest and greatest. Even if now they’re not only sitting on their couches in front of a TV but also at their desks in front of computers, online.

They still need someone to explain the social aspect of communications. Because many have only been broadcasting out for their entire lives as marketers. That worked. It’s all they had to do. They understand the two-way nature of conversations in theory but not necessarily how to practice it. With regards to the respect you brought up and I just mentioned, they are respectful individuals but don’t always practice respectful communications. This respect has to manifest itself online as well as in communications meant for traditional media.

Take the recent Motrin headache. (Yeah, I know hundredth person to go there.) Do you think it matters that it was an online video rather than a TV commercial? Hells no. It’s a piece of communications that showed a lack of understanding of the people they wanted to talk to—moms. To be fair, it’s possible they we’re looking to talk with, or engage, these moms in dialogue. But I’m quite sure this is not the “we get you” takeaway they were hoping for. In short, some moms found the ad to be disrespectful. Yet now they have a community that’s bigger than their yoga class, brunch group, or (insert modern mommy stereotype here), more easily connected, and has a stage to respond. (They weren’t going to buy a TV spot in the past and a strongly worded letter probably would not have made the splash a group of bloggers and Tweeters and YouTubers did.)

Marketers need to understand the expectations of their companies, not just for speed of apology. I feel like it’s more important than ever that they have someone helping them dig down to their essence, truly get to know the people they want to sell to and support, find their voice, and keep them honest while not losing their specialness in communicating with others.

As strategists/planners, this is our job. And while I don’t find it fulfilling every day, on the whole, it’s pretty damn sweet.

Ironically (?) not having written anything on planning in a while has had me feeling less fulfilled. So thank you for putting something out there that made me think and type out more than a half-assed comment.

Also, just so you know, I already consider you a “thinker-doer.” In fact, I have that as a label in G-Mail for convos I have with you, Mike (who you shout-out), Noah, Eric, Chet, Johanna, Amit, Kevin, Leland, Adrian, Paul, and a few others. No joke. I agree I will only be adding more planners and ex-planners to that folder.

And one more thing…Brands! Ah, that felt good.

Tags: blogging, clay, friends, planning

Age of Conversation 2-day

Oh yeah, see what I did there in the title?
Right, it wasn’t very creative. Well, the point is the Age of Conversation 2: Why don’t they get it? is available starting today for purchase (in hard-copy or e-book or both) here with all proceeds going to the children’s charity, Variety.

As I posted back a few months ago, I contributed to the Secrets-themed chapter. More specifically, I try to capture the struggle I think a lot of people are having with being at times both a really private person and over-sharer, and thus, the world that has created. For example:
“What are your biggest weaknesses?” the HR director asks. “Oh, I mean besides your inability to strategically choose which pictures you upload to your Facebook profile. Trust me, you’ve proven you’re not too much of a perfectionist.”

If that didn’t whet your appetite for AOC2, there 200+ contributors, who probably did a better job giving you some E & E (education and entertainment):

Adrian Ho, Aki Spicer, Alex Henault, Amy Jussel, Andrew Odom, Andy Nulman, Andy Sernovitz, Andy Whitlock, Angela Maiers, Ann Handley, Anna Farmery, Armando Alves, Arun Rajagopal, Asi Sharabi, Becky Carroll, Becky McCray, Bernie Scheffler, Bill Gammell, Bob LeDrew, Brad Shorr, Brandon Murphy, Branislav Peric, Brent Dixon, Brett Macfarlane, Brian Reich, C.C. Chapman, Cam Beck, Casper Willer, Cathleen Rittereiser, Cathryn Hrudicka, Cedric Giorgi, Charles Sipe, Chris Kieff, Chris Cree, Chris Wilson, Christina Kerley (CK), C.B. Whittemore, Chris Brown, Connie Bensen, Connie Reece, Corentin Monot, Craig Wilson, Daniel Honigman, Dan Schawbel, Dan Sitter, Daria Radota Rasmussen, Darren Herman, Dave Davison, David Armano, David Berkowitz, David Koopmans, David Meerman Scott, David Petherick, David Reich, David Weinfeld, David Zinger, Deanna Gernert, Deborah Brown, Dennis Price, Derrick Kwa, Dino Demopoulos, Doug Haslam, Doug Meacham, Doug Mitchell, Douglas Hanna, Douglas Karr, Drew McLellan, Duane Brown, Dustin Jacobsen, Dylan Viner, Ed Brenegar, Ed Cotton, Efrain Mendicuti, Ellen Weber, Eric Peterson, Eric Nehrlich, Ernie Mosteller, Faris Yakob, Fernanda Romano, Francis Anderson, G. Kofi Annan, Gareth Kay, Gary Cohen, Gaurav Mishra, Gavin Heaton, Geert Desager, George Jenkins, G.L. Hoffman, Gianandrea Facchini, Gordon Whitehead, Greg Verdino, Gretel Going & Kathryn Fleming, Hillel Cooperman, Hugh Weber, J. Erik Potter, James Gordon-Macintosh, James G. Lindberg, Jamey Shiels, Jasmin Tragas, Jason Oke, Jay Ehret, Jeanne Dininni, Jeff De Cagna, Jeff Gwynne & Todd Cabral, Jeff Noble, Jeff Wallace, Jennifer Warwick, Jenny Meade, Jeremy Fuksa, Jeremy Heilpern, Jeroen Verkroost, Jessica Hagy, Joanna Young, Joe Pulizzi, John Herrington, John Moore, John Rosen, John Todor, Jon Burg, Jon Swanson, Jonathan Trenn, Jordan Behan, Julie Fleischer, Justin Foster, Karl Turley, Kate Trgovac, Katie Chatfield, Katie Konrath, Kenny Lauer, Keri Willenborg, Kevin Jessop, Kristin Gorski, Lewis Green, Lois Kelly, Lori Magno, Louise Manning, Luc Debaisieux, Mario Vellandi, Mark Blair, Mark Earls, Mark Goren, Mark Hancock, Mark Lewis, Mark McGuinness, Matt Dickman, Matt J. McDonald, Matt Moore, Michael Karnjanaprakorn, Michelle Lamar, Mike Arauz, Mike McAllen, Mike Sansone, Mitch Joel, Neil Perkin, Nettie Hartsock, Nick Rice, Oleksandr Skorokhod, Ozgur Alaz, Paul Chaney, Paul Hebert, Paul Isakson, Paul McEnany, Paul Tedesco, Paul Williams, Pet Campbell, Pete Deutschman, Peter Corbett, Phil Gerbyshak, Phil Lewis, Phil Soden, Piet Wulleman, Rachel Steiner, Sreeraj Menon, Reginald Adkins, Richard Huntington, Rishi Desai, Robert Hruzek, Roberta Rosenberg, Robyn McMaster, Roger von Oech, Rohit Bhargava, Ron Shevlin, Ryan Barrett, Ryan Karpeles, Ryan Rasmussen, Sam Huleatt, Sandy Renshaw, Scott Goodson, Scott Monty, Scott Townsend, Scott White, Sean Howard, Sean Scott, Seni Thomas, Seth Gaffney, Shama Hyder, Sheila Scarborough, Sheryl Steadman, Simon Payn, Sonia Simone, Spike Jones, Stanley Johnson, Stephen Collins, Stephen Landau, Stephen Smith, Steve Bannister, Steve Hardy, Steve Portigal, Steve Roesler, Steven Verbruggen, Steve Woodruff, Sue Edworthy, Susan Bird, Susan Gunelius, Susan Heywood, Tammy Lenski, Terrell Meek, Thomas Clifford, Thomas Knoll, Tim Brunelle, Tim Connor, Tim Jackson, Tim Mannveille, Tim Tyler, Timothy Johnson, Tinu Abayomi-Paul, Toby Bloomberg, Todd Andrlik, Troy Rutter, Troy Worman, Uwe Hook, Valeria Maltoni, Vandana Ahuja, Vanessa DiMauro, Veronique Rabuteau, Wayne Buckhanan, William Azaroff, Yves Van Landeghem

Tags: aoc, books, secrets

How to Start a Movement

We decided to bring people into the process (mid-process) to show you how we’re going about setting up Obama Baton. We’re documenting pretty much the entire setup and roll-out to help us learn for future projects. Hopefully you’ll learn something as well by seeing what goes into starting a movement (or at least trying to start one). Over the next few days/weeks, hopefully you’ll also see the pieces come together. (Otherwise, I’ll have to change the title to “How Not to Start a Movement.”)

Since Clay kicked it off by making a bad-ass video titled “How To Wireframe”, I figured I’d follow up with another “How To” post. Definitely got aggressive with the title, but creating a movement is the goal. Let’s begin at, well, the beginning.

The inspiration: Very simply, Barack Obama. I, like many of you, have been moved by our Democratic Presidential candidate. I credit him with building broad interest in politics. But more importantly (knowing that interest would have grown given dissatisfaction with Bush and our current economic crisis), I credit Barack with generating true enthusiasm about our future. I’m in Paul’s camp of believing in the power of the Hope message. We both understand it hasn’t been proven to stir people to action quite like fear. Even so, it took him through the primaries and continues to motivate many of us to do something…including me.

What’s great is a ton of people have take action—whether at the grassroots or national level, whether in the art community or celebrities or youth, whether working within his campaign or outside of it. Yet, ‘wanting to do something’ is where I’ve been for months, and I get the sense that I’ve not been alone. Until last week, September 24th, when I had an idea worth sharing:

I show you this screen grab from my GChat conversation with Clay for two reasons. First, because it’s always interesting (at least for me) to see ideas in their birthplace (i.e. napkins, sketch books, PowerPoint, etc.). Second, because sharing an idea makes it that much more likely to come to life. in this case, Clay and his Hustlewood team were the fire-starters, the catalysts for action. A special thanks to Kevin for the work he’s been doing here designing our above logo and soon-to-launch site.) Third, because sharing also makes your idea better from adding others’ thoughts or just clarifying your own. The next line in that convo was “let’s do barackbaton.com - with virtual baton to sign, hold design competition…” As you can see, the name has changed (initially called Barack Baton - those who know me know I love me some alliteration) and the idea has become more focused on real life interactions.

Getting the right people on board (especially people with skills/passions, other than writing which you can tell by the length of this email is the area I enjoy most) was key. Additionally, I’m getting some other parts in place such as:

1. Developing a voice for Obama Baton before and after the site launches. I’ve, unsurprisingly for those in the ad world, decided on Twitter. Had been looking into Yammer but have to stay where my people are.

2. Creating a face for Obama Baton and showing the faces of its supporters. For this, I’ve gone to Flickr. Take a peak at the logos, which we’ve made available to take, as well as some shots of my family with the baton. Which brings me to step 3.

3. Buying the physical batons. On a tight time-line, this was a bit harder than expected given I was looking for blue batons specifically that were not made of cheap plastic. After unsuccessful trips to Sports Authority, Modell’s, Paragon and Jack Rabbits in Manhattan, I finally found a couple nice aluminum ones at Super Runners Shop in Huntington, NY and was able to get them engraved at Things We Remember at Walt Whitman Mall.

4. Building a community for Obama Baton supporters and runners in New York on Facebook. Chicago coming very soon.

That’s that for the next hour at least. More to come as we run full speed forward. Hope you found that interesting. Now it’s your turn. Follow Obama Baton, Take Photos and tag them “obamabaton”, and/or Join the Obama Baton group. Or comment here.

Tags: facebook, flickr, movement, obama, obamabaton, twitter

Finish that F’in Book Already

Continuing the theme from my last post about the video digestibility, I was just introduced to a service by Eric that take continuous media snacking into account…and given I haven’t made it to the final page of a book in more than two months, should be right up my alley. (I hope.)

It’s called DailyLit and true to its name, it provides literature in bite-sized quantity via email or RSS feed daily (or on the exact schedule you’d prefer, so you don’t have to receive text on weekends for example). And to answer your next question, if you have more time you can receive the next installment (and more) on-demand.

According to the founders:

We created DailyLit because we spent hours each day on email but could not find the time to read a book. Now the books come to us by email. Problem solved.

I know Matt is going to wish he thought of this given this post of his detailing the challenge laid out and solved above. As someone who hates starting something and leaving it incomplete, such as the three books I’m stalled on right now—Sharp Teeth, 1776, and A New Earth—I thinking very seriously about browsing/signing up pronto.

Actually upon further investigation, I found this incredible idea/service they are providing free of charge: Book Reading Groups via Twitter. How sweet is that! And it’s rare for me to quote something a CEO says for a press release but you really get the sense that DailyLit’s Susan Danziger is sincere:

We’re interested in exploring new ways to make books more accessible to readers, and sending book installments via Twitter is an innovative way to do just that. I also love the idea of creating a group experience by having folks from different parts of the world read books according to the same schedule.

Very cool idea and very smart execution.

Tags: books, reading, twitter, web2.0

Why Didn’t Your Brand Think of That Utility?

I was just reading an Adweek article, Nike embracing brand utility specifically on the web, and it reminded me of a couple things I’ve come across recently online on some of my favorite blogs. Since I haven’t written about the subject since my U.S. Open (tennis, sorry Tiger) AMEX experience post, I figured I’d do so now. Plus, I’m now remembering that inspiration has come from Ed Cotton’s post on now being a great time for brands to offer real value to people.

First, Russell Davies writes about Booklert, which allows authors to track the rank of their book(s) (or competitors’) on Amazon and receive updates via email or Twitter. As Mr. Davies notes that this is the type of thing a major book business should have thought of to offer as a service to its authors.

Second, Brand Flakes for Breakfast posts about the Awesome Highlighter, which allows you to highlight the exact text or image that you want someone to read/see on any site and them send them a new highlighted link. As BFFB wonders, “why isn’t Staples sponsoring these guys?” Taking it one step earlier, why didn’t they come up with it?

I’m out of town for a friend’s bachelor party starting tomorrow, and thanks to Mike’s Hard Lemonade I have a better reason. Not quite a utility as much as entertaining and somewhat useful content (made for a good OOO email). If only they embraced the 4-day weekend like I am.

I think more words are linked than normal text. It’s late.

P.S. Admittedly this is a bit of a stretch for this post, but why isn’t Sharp or some other HD TV company coming up with (via Consumerist) such an interesting way to explain the HD difference?

Tags: brands, twitter, utility